Refund policy

✓ We will reprint or refund for:

Damaged products – Items arrived with physical damage (tears, stains, broken pieces)
Manufacturing defects – Print quality issues, misprints, or color problems that don't match the design preview
Wrong product shipped – You received a different product than ordered
Failed delivery – Items lost or returned by carrier (with valid tracking confirmation)

✗ We won't issue reprints or refunds for:

Change of mind or buyer's remorse
Incorrect size ordered by customer
Wrong color ordered by customer
Design dissatisfaction (unless it's a printing error on our end)
General fit or comfort preferences

How to request a return

Timeline

You have 30 days from the delivery date to report any issues with your order. Report issues as soon as possible after receiving your item.

Process

Contact us with your order number and a description of the issue
Provide clear photos showing the damage or defect
We'll review your case (typically within 2–3 business days)
If approved, you'll receive a reprint or refund

How to contact us

Email us at: geebee@geebeeskitchen.com

Include in your message:

Your order number
What went wrong
2–3 clear photos of the issue
Your preferred resolution (reprint or refund)

What happens next

If your claim is approved

You'll have two options:

Free reprint: We ship a replacement at no cost with free shipping (3–7 business days)
Refund: Full product refund to your original payment method (5–10 business days)

Our Recommendation: We suggest choosing a reprint—it's faster and we stand behind the quality.

If it's your error

Orders for wrong sizes, colors, or designs chosen by you aren't eligible for return. We can't process refunds or exchanges for these, but we're happy to help if you reach out before placing your order.